This brief Wisdom app talk on March 3rd looks at the psychology of apologies, especially pertaining to those in Customer Service followed by a call-in chat with Malcolm who relates first hand experience working in this field. My edited notes: wondered why I felt off when apologized to by many Customer Service representatives so IContinue reading “Podcast | The Psychology of Customer Service Apologies”
Tag Archives: opportunity
Podcast | Shawn White’s State Of The Massage Industry
Immediately relevant to the extensive linked list of Healing Modalities and Resources on IntegratingPresence.com I sit down with Shelly and Shawn White who, amongst many things, is a cancer conqueror, massage therapist, entrepreneur and spa founder/owner based in the greater St Louis, Missouri area. We mostly discuss the ups and downs of the massage andContinue reading “Podcast | Shawn White’s State Of The Massage Industry”
Integrating Presence 