This brief Wisdom app talk on March 3rd looks at the psychology of apologies, especially pertaining to those in Customer Service followed by a call-in chat with Malcolm who relates first hand experience working in this field. My edited notes: wondered why I felt off when apologized to by many Customer Service representatives so IContinue reading “Podcast | The Psychology of Customer Service Apologies”
Tag Archives: reaction
Podcast | (Authentic) Smiling (Practice)
On Thursday January 6th I held an event concurrently on Insight Timer Live and the Wisdom app called “(Authentic) Smiling (Practice)” with the description: Revel in the power of real life smiles discussed virtually (for 15 minutes or longer perhaps). I invite participants to share smiles and experiences as I relate a somewhat brief formal practice of smiling onContinue reading “Podcast | (Authentic) Smiling (Practice)”
Integrating Presence 